Privacy Policy

This privacy policy sets out how Lofty Heights CIC uses and protects any information you provide when you use this website and contact forms.  Lofty Heights CIC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

Our contact details

Data Protection Officer: Jaki Field

Address: Lofty Heights CIC, Brightspace, 160 Hadleigh Road, Ipswich IP2 0HH

Phone Number: 01473 345301

E-mail: [email protected]

The type of personal information we collect

We may collect and process the following information

  • Personal identifiers, contacts and characteristics (for example, name, address, and contact details)
  • Company / organisation (where applicable)
  • Email Addresses
  • General Customer Financial Information

You may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, operating system in use and browser. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure the use of our Site and to improve the content on our site. Email addresses and other personally identifiable information such as first and last name, telephone number and other similar information are known only when voluntarily provided by a visitor for registration or other participation of visitors in any available online interactive activities.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To enable us to provide our decluttering and hoarding services
  • For health service professionals to provide assistance
  • To process payment for our services or to receive donations
  • To gain feedback on our services
  • To undertake statistical analysis of customers
  • Process applicants for job vacancies

We require this information in particular for the following reasons

  • Name, address, telephone number and email address for billing and communication purposes
  • Location information helps us to predict travel time, waste disposal availability and other location-based logistics. It also enables us to provide specific information about local council services and grant funding specific to the customer in question.
  • Promotional content is produced on a quarterly basis and we have an ‘opt in’ policy whereby you will only receive it if you have specifically signed up for this content.

We may share this information with health professionals and local authority social work team in cases that we feel require a Safeguarding referral or with you express consent to do so.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]

How we store your personal information

Most of the data collected is used for accounting purposes, as such it is a HMRC requirement to hold records for 7 years.

Any IT service data that is collected can be removed securely at your request subject to any contractual obligations. Your personal information will not be held for longer than is necessary and is retained and destroyed securely in line with legal requirements. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Should we find any evidence of a data breach we will notify you within 72 hours.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] 01473 345301 and Lofty Heights, Brightspace, 160 Hadleigh Road, Ipswich, IP2 0HH if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Lofty Heights, Brightspace, 160 Hadleigh Road, Ipswich, IP2 0HH. [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk